Weave The Ring will process refunds in accordance with an event’s refund policy. Some events may not require a 4% processing charge. Some events may process refunds internally, sending refunds via check.
Events must have a stated refund policy, including refund deadlines, and any “holdback” provisions.
Below are “default” processing procedures:
For customer initiated cancellation requests: In coordination with the event’s refund policy, Weave The Ring will reimburse the original purchase price of a MINUS a 4% processing charge MINUS any “Holdback” the event has specified.
For example, let’s take a $50 item. If there is no “holdback” for this event then the customer would receive the original purchase price minus 4% of the original purchase price:
$50 – 4% ($2) = $48.00 refund.
Let’s say, though, the event has a stated policy that a cancellation incurs a $10 holdback charge.
Then the customer would be refunded the original price minus a 4% processing charge minus the holdback amount. In this case:
$50 – 4% ($2) – $10 = $38.00 refund.
If the event initiates the cancellation, then the customer will be reimbursed the entire original purchase price of the REGISTRATION.
Tangible Products, if refundable / returnable, are also subject to a 4% processing charge MINUS any “Holdback” the event has specified.